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Frequently Asked Questions

  • How do I get to Mount Baw Baw?
    By road from Melbourne – via Princes Highway and Neerim South, or the South Face Road (25 km on a wide dirt road) via Erica or via the Warburton Highway and Powelltown, Noojee and Tanjil Bren to Mt Baw Baw Village- taking approx. 2½ - 3 hours. Care should be taken at all times. Please be aware that there is NO FUEL at Mt Baw Baw, ensure that you have enough fuel to drive back to your next destination. The last reliable petrol station is at either Warragul, Moe or Tyers. In the cold weather, diesel can gel up and block your fuel lines. Please purchase an anti-gel additive from any auto shop.
  • Where do I park my car?
    Green Season (October to May) Cars may be parked near our Lodge, there is a designated driveway for 3 vehicles behind each other. There is NO charge for entry into Mount Baw Baw. When you arrive at the main TOP car park, please take the left hand road down (Candle Heath Drive) and drive down the hill approx 100 meters . When you get to an intersection keep right, then about 50 meters down you will come to the sign "Tanjil Creek Lodge" on your right. To get into your accommodation follow the signs to Tanjil Creek Lodge and use the KEYPAD , to be able to enter the front door (Drying Room) White Season (June to September) In the white season drive to the DAY car park, the internal roads in the village are not accessible due to the snow. There is a 15 minute parking zone on your left where you can offload your gear (no need to bring your linen or towels). You will have to walk 150 metres down the hill to the lodge then move your vehicle to the allocated parking zones further away(car parks 2,3 or 4), otherwise you could book the oversnow transport with guest services at Mt Baw Baw. Access to the Baw Baw Village during the winter months will incur a fee and it is your responsibility to attend to this matter either prior to leaving home or on arrival at the mountain. The entry pass will have to include the day you arrive until the day you leave. The following link is to purchase your entry to the resort: https://www.mountbawbaw.com.au/
  • Where can I hire chains?
    Chains are required by law to be carried during winter months and fitted at the gate if directed. Please make sure you're carrying them as you will be checked upon entry. There are chain Hire Shops in Melbourne, Neerim South, Tanjil Bren, Icy Creek, Erica and at the Entry Gate to Mt Baw Baw. Before you leave home, look at the size of your tyre ( it is one less task when you get to the chain hire) Ensure you have a pair of rubber gloves in your car (easily accessible).
  • How do I get from the carpark to the lodge?
    Please park when you reach the top of the mountain, at Car Park 1. You will have to walk with your luggage down Tingaringy Crescent, which is on your left before the stone walls welcoming you to Mt Baw Baw. Walk approximately 150 metres down the hill until you come to the sign Tanjil Creek Lodge / Halls Retreat Apartment on the right hand side. Follow the signs to the lodge with Banksia Lodge on your left. Alternatively, you can arrange Oversnow Luggage Transport Service with guest services on (03) 5165 1136. After you have dropped off your luggage, you must move your vehicle to the free overnight car park to avoid a fine. You can park in carparks 2, 3, 4, which is located ~150 metres back down the mountain.
  • How do I get to Halls Retreat?
    Please park your car at Car Park 1 at the top of the mountain. You will have to walk with your luggage down Tingaringy Crescent on your left, which is before the stone gates welcoming you to Mt Baw Baw. Continue walking for approximately 150 metres down the hill until you reach the sign “Halls Retreat apartment” on your right. Banksia lodge will be on your left and the lodge will be straight ahead of you. Walk up the steps and follow the signs to Halls Retreat, the entrance door is on the right hand side of the Tanjil Creek Lodge building. Alternatively, you can arrange for the Oversnow Luggage Transport Service with guest services on (03) 5165 1136. After all your luggage is taken to Halls Retreat you will be required to move your vehicle to the free overnight car park (usually carpark 2, 3, 4) which is another 150 metres or more from the lodge. Please remember to do this by the end of the day to avoid a fine.
  • Do I need to book oversnow luggage transport?
    If you require the Oversnow Luggage Transport Service, please book this the day before with Guest Services via their website www.mtbawbaw.com.au or on (03) 5165 1136. This service costs $20 per trip from the main Day Carpark to the lodge and runs until approximately 5.30pm.
  • How do I check in?
    You can self check in from 3PM on the day of your arrival. You will be sent a code on your arrival day. To enter the lodge, use the access code at the front door. We strongly recommend arriving during daylight hours to avoid having to navigate the uneven bush steps to the front door of the lodge. If you are arriving in the dark, please take caution and bring a torch. We appreciate if all guests could aim to arrive before 10pm to avoid disturbing other guests.
  • Can I check in early?
    TBC
  • What time is check out?
    Check out is at 10am. Please leave the property as you found it so the next guests can enjoy their stay. Late check out is available for a fee of $40 per hour.
  • Do I need to book oversnow luggage transport?
    If you require the Oversnow Luggage Transport Service, please book this the day before with Guest Services via their website www.mtbawbaw.com.au or on (03) 5165 1136. This service costs $20 per trip from the main Day Carpark to the lodge and runs until approximately 5.30pm.
  • What is the cancelation policy?
    A 50% refund will be given up until 60 days prior to arrival for cancelations. Unfortunately, if we are given less than 60 days notice you will be charged the full amount of your booking.
  • How do I pay for my stay?
    Full payment required at the time of booking. There are three options for payment: 1. Credit card – we accept Visa/Mastercard (1.95% fee) or American Express (2.95% fee) 2. Bank Transfer – BSB. 063 530 Account 1056 8250 (no fee) please ring Tania on 0412 736 811 to make the booking 3. Pay ID: mobile number 0412 736 811 (no fee) please ring Tania on 0412 736 811 to make the booking.
  • What is the smoking policy?
    We have a strict no smoking policy inside the lodge.
  • Do I need travel insurance?
    Holiday plans can be disrupted and we are aware that cancellation fees can be expensive. For this reason, we recommend you take out appropriate travel insurance and/or Victorian Ambulance cover when booking your holiday. It is generally inexpensive and offers valuable peace of mind, and some insurance companies cover no snow occurrences. We recommend organising your insurances through: www.travelinsurancedirect.com.au and www.ambulance.vic.gov.au
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